Support

Rungroove is built by one person. If something is broken or you have a question, email support@rungroove.com and you will get a real reply. There is no ticket queue and no bot.

Frequently asked

Do I need Spotify Premium?

No. Rungroove links songs to Spotify and can build playlists in your Spotify account, and none of that requires Premium. Premium only matters for on-demand playback, which is Spotify’s feature, not Rungroove’s. The app never plays audio itself.

What devices does it run on?

Rungroove is a mobile app for iOS and Android. There is no web version of the product and no desktop app. This website is only an overview.

Where does the BPM come from? Can I trust it?

Every song carries a confidence tier. The strongest tier is verified by hand against a metronome; others are community-confirmed or algorithm-detected, and the app shows you which is which. If you find a tempo that is wrong, email it in and it will get checked.

Why isn’t one-tap Spotify export available?

Spotify’s developer access changed in early 2026, which constrains automated playlist export for small independent apps. The app works around this where it can and is honest about where it cannot. This is the single biggest open problem and is being actively worked on.

How do I delete my account and data?

In the app: open Settings → Account → Delete account. This permanently removes your account and everything tied to it.

Out of the app: email support@rungroove.com from the address on your account and ask for deletion. It will be done promptly, and you will get confirmation. See the privacy policy for what is stored.

Still stuck?

Email support@rungroove.com with what you were doing and what happened. Screenshots help.